Reset a forgotten password

Request a reset link by email. It is valid for one hour and works once.

Everyone1 min

1
Ask for a reset
Sign inForgot password
On the sign-in page choose the forgotten-password link and enter your email. If an account exists for it, a link is sent.
2
Use the link within the hour
Open the email, follow the link and choose a new password. If the hour has passed, request another — old links stop working.
Tip
Prefer not to remember a password at all? On the sign-in page, switch to a sign-in code and a six-digit code is emailed to you each time.
You should see: You are back on the sign-in page with “Password updated — sign in with it”.

What’s next

Did this not answer it? Raise a support ticket and tell us which step lost you — that is how this guide improves.